Our onsite support often precedes a completed project. We provide next day IT support services to staff and workforces to help with technology queries and user issues. You’ll see our teams providing one to one help. All of our vetted engineers are able to carry out IT business tasks in line with company policy, not limited to: Screen setups, dual setups, accessory issues, computer problems and team learning.
For those companies looking for a temporary basis service, we offer credit support. This allows you to purchase a set amount of support time and only use your credit as and when you require IT tasks to be carried out. This is payable on a monthly, quarterly or annual basis depending on your requirements.
A popular service we offer is our remotely connected service. Your staff can be connected to our engineering team who are able to fix minor issues and problems with desktops over the phone.
Some companies require the use of our engineers to be onsite on a more regular basis. Electrogroup can provide your company with an onsite engineer to assist you with day to day tasks. The advantages of this are that our on premise technical consultant will be able to understand the logistics of the working technology in the business and provide necessary help as required. It allows you to carry out work with technical infrastructure and user issues with any of your day to day processes without having the commitment of a full time employee.
Key Benefits of the Service
Customer-centric businesses build a virtuous cycle we call the customer wheel. We help companies at every stage of growth, developing custom solutions and collaborating with all levels of your business.
- We help you understand customer behaviors
- We help break down barriers to innovation
- We help resolve the pricing paradox
- We help align brand strategy with key objectives
- We help companies nurture loyal customers who are more profitable
Yes. We provide support on a case by case basis. It could be a user with screen issues or a team who now require dual monitor setup, each and every case is dealt with by our engineers.
When we’ve completed a project, we provide next day IT support to make sure that both the company and the teams are happy with the work undertaken. We often encounter minor technical issues which we’ll be able to clear up and train other staff on how to fix the most common problems they may face. We ask staff if they are happy with their equipment and have any queries.
Once a project is complete, we’re usually onsite for a couple of hours, depending on staff size and issues this could be longer or shorter. We charge the company accordingly and never leave before all issues are fixed.